Frequently Asked Questions

Is it safe to purchase tickets online?

As long as the site is secured by a reputable company that verifies that the information traveling over the internet is protected, it is probably safer to buy online than over the phone.  Look for the secure symbol whenever you shop online, and double check that the site starts with "https" once you are at a page where you are entering payment information.  The "s" indicates a secure site, where information is broken up into tiny packets protected by a secure code (encrypted).  This code is not put back together again until it reaches the destination securely. 

Is the Trinity Communications site a "secure" site?

Yes.  Trinity Communications is secured by Equifax.  You will see the secure padlock symbol in the lower right corner once you start the online order process.  You may click on this symbol to verify the status of our certificate with Equifax at any time.  Equifax is a leader in internet security and scrutiny is very tight.

What do you do with my personal information?

We collect only what we need to process your order and to contact you in case of any event changes or cancellations.  Your name, address, email address and a daytime phone are required for these purposes.  We protect your personal information carefully and NEVER sell or rent your information to other companies.  You will be added to our mail and email lists so we may contact you only when we have events returning to your area.

What does "Will Call" mean?

"Will Call" is an alternative to mailing tickets.  It simply means that you will pick up your tickets at the location (venue) on the night of the event.  Most box offices have one or more "Will Call" windows and will have your tickets waiting.  You will need to show your ID to prevent your tickets from being mistakenly picked up by someone else.  Typically, we do not mail tickets out within three to four days of an event, but will hold them at the "Will Call" window.  When you place your order you also have the option to select if you want tickets mailed or held at "Will Call".

What is the "Venue" where I pick up tickets?

The venue is the theater, stadium, amphitheater, church or any building where an event is held.  Most "Will Call" windows are clearly marked near the front entrance.  If the venue does not have a "Will Call" window we would set up a "Will Call" location at a table close to the front entrance.

Why are tickets non-refundable?

Event promoters rely on pre-sales to determine the artist payment for the concert or event long before it takes place.  There are many costs associated with live events that many are not aware of, including the cost of production equipment, travel expenses, recordings, rehearsals, accommodating large teams of people, etc.  If tickets were refundable it would make it impossible to guarantee payment for these real costs, and the events would not make it to your city.  In most situations, you are welcome to sell your tickets or give them away if you are unable to use them.  We do not allow tickets to be sold inside any venue.  If you have extra tickets you may give them away or sell them outside the building only.